Privacy policy

Last updated: 17 November 2024

Privacy Policy

Last Updated: 17/11/2024

Her Web Solutions is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website and services.

1. Information We Collect

We collect the following personal information from our customers:

  • Name
  • Telephone Number
  • Email Address

We collect this information when you interact with us through our website, sign up for our services, or communicate with us directly for customer support or inquiries.

2. How We Use Your Information

The personal information we collect will be used for the following purposes:

  • To communicate with you: We may use your contact details to respond to your inquiries, provide customer support, or follow up on services or products you've requested.
  • For marketing purposes: We may use your contact information to send you promotional material, newsletters, or offers that we believe may be of interest to you. You can opt-out of marketing communications at any time.
  • For business operations: To improve our website, services, and customer experience, we may analyse data to better understand your preferences and needs.

3. Lawful Basis for Processing Your Data

We process your personal data based on the following legal grounds:

  • Consent: By providing your contact details, you consent to us using your information for the purposes described in this policy.
  • Contractual Necessity: We may process your data when necessary to fulfil any contract you have with us (for example, providing web solutions or services).
  • Legitimate Interests: We may process your data where it is in our legitimate interest to do so, for example, to improve our services, for customer relationship management, or to send marketing communications (provided you have not opted out).

4. How We Protect Your Information

We take the security of your personal data seriously and use industry-standard security measures to protect it from unauthorised access, alteration, or disclosure. This includes encryption, secure servers, and regular data protection audits.

5. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your data with trusted third-party service providers who help us with business operations (such as email marketing services or customer support platforms). These third parties are required to protect your data and only use it for the purposes for which it was provided.

We may also disclose your information if required to do so by law, in response to legal requests, or in the event of a merger or acquisition.

6. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting purposes. If you no longer wish to receive communications from us, we will delete your personal information upon request, subject to any legal obligations we may have to retain it.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete information we hold about you.
  • Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
  • Right to Restriction: You can request that we limit how we process your personal data under certain circumstances.
  • Right to Object: You can object to the processing of your data for direct marketing or other legitimate interests.
  • Right to Data Portability: You can request that we provide your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [email address or contact form].

8. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your user experience. Cookies are small files placed on your device that help us analyse website traffic, personalise content, and offer targeted advertising. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

11. Contact Us

If you have any questions or concerns about how we collect, use, or protect your personal information, or if you would like to exercise your rights under the UK GDPR, please contact us at:

Her Web Solutions
47A Glebe Street, Penarth, Wales, UK. CF64 1EF
Email: hello@herwebsolutions.com
Phone: +44 7957 702089

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